OVUM Butler Group Releases Technology Audit on ICCM’s e-Service Desk

London, Dec 22nd, 2009 – ICCM Solutions today announced the release by OVUM Butler Group of their technology audit specifically on ICCM's IT Service Management (ITSM) and Helpdesk software. By utilising Metastorm BPM® as a business technology and building ITIL® aligned processes from the ground up, ICCM's software allows instant process and business integration from within the ITSM toolset. (PRWeb Dec 23, 2009)

Read the full story at http://www.prweb.com/releases/2009/12/prweb3376754.htm

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